If you haven’t received the 6-digit verification code via SMS after attempting to log in, here are some steps you can take to resolve the issue:
1. Double-Check Your Phone Number
Ensure you have entered your phone number correctly:
- Go back to the login screen and confirm that your registered phone number is accurate.
- Re-enter your phone number if necessary, and tap "Login" again.
2. Check Your Network Connection
Poor network connection can prevent SMS messages from being delivered:
- Make sure your phone is connected to a reliable mobile network or Wi-Fi.
- Try toggling airplane mode on and off to refresh your connection.
- If you’re in an area with weak signal, move to a location with stronger reception.
3. Wait for a Few Minutes
In some cases, there may be delays with the SMS service:
- Wait a few minutes before attempting to request the code again.
- If you don’t receive the code after 5-10 minutes, try requesting a new code.
4. Check for SMS Blockers
Some devices or carriers may block SMS messages:
- Check if any SMS filters or spam blockers are enabled on your phone, which might prevent the message from arriving.
- Make sure your phone’s message inbox isn’t full, as this could stop new messages from being received.
5. Contact Support
If you’ve tried the above steps and still haven’t received the code:
- Email tech@rendr.delivery with your phone number and a brief description of the issue.
- Our support team will assist you in resolving the issue as quickly as possible
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