Dashboard Team Management

The Team section in the Rendr Dashboard allows brand administrators to manage who can access the account, what they can do, and which stores they can operate.

From here you can:

• View all existing team members
• Invite new members
• Manage roles and permissions
• Assign store access
• Enable or enforce MFA
• Update user status (active/inactive)

1. Accessing the Team Page

Navigate to:

Settings → Team

On this page you will see a full list of users in your organisation, including:

• Email
• Role
• Status (active / inactive)
• MFA status
• More actions menu to edit a user

This acts as a central place for reviewing team access across all stores.

2. Inviting a New User

Select Invite User to bring up the invitation panel.

Steps to Invite

1. Enter the user's email address
2. Select a Role
   The chosen role determines the available permissions.
3. Assign Store Access
   • Choose All Stores or select specific stores.
4. Review Permissions
   • Permissions are automatically pre-selected based on the chosen role.
5. Click Send Invitation

The user will receive an email to set up their password and join your organisation.

3. Managing an Existing User

Select More actions → Manage User from the users list to open the user details panel.

From here you can:

• Update the user's status (Active / Inactive)
• Update role
• Adjust store access
• Review or modify their permissions (where allowed)
• View MFA status

Once changes are made, select Edit User to save.

4. Role Definitions & Permissions

Rendr provides three core roles to suit different operational needs: Brand Admin, Operations Manager, and Store User.

Each role is preconfigured with a set of permissions across deliveries, returns, manifests, store management, couriers, and users.

Below is a breakdown of each role and its exact system capabilities.

Brand Admin

Description

Brand Admins have complete access and control across the entire Rendr platform.

This includes:

• Creating, updating, and viewing all deliveries, manifests, and return deliveries
• Managing all stores and store metadata
• Full user management: create, update, list, and delete users
• Assigning store-level permissions to others
• Viewing and modifying organisation-level settings

This is the highest-privileged role and should be limited to trusted administrators.

Operations Manager

Description

Operations Managers have full operational capability across deliveries, returns, manifests, and store-level updates.
They can:

• Create, amend, and view deliveries
• Create manifests
• Create and amend return deliveries
• Update key store fields (hours, instructions, etc.)
• View and list users, but cannot create, update, or delete users

This role is ideal for central operations, fulfilment supervisors, and regional coordinators

Store User

Description

Store Users have restricted access focused only on essential fulfilment tasks.
They can:

• Create and view deliveries
• Create and view return deliveries
• Create manifests (optional based on configuration)
• View key store information
• Cannot amend store configuration
• Cannot delete or list users beyond basic viewing

Perfect for store staff who perform daily fulfilment but do not manage broader account settings.

 

5. Store Access Controls

Each user can be granted:

• All Stores – full access to manage deliveries for every store
• Specific Stores Only – restrict the user to selected store locations

This allows granular control when managing multi-store or franchise networks.

Store access affects:

• Delivery visibility
• Manifest creation
• Return delivery creation
• Store-level updates (where allowed)

6. MFA (Multi-Factor Authentication)

The Team page displays the MFA status for each user:

• Active – MFA is enabled
• Not active – user has not yet configured MFA

7. User Status

Users can be:

• Active – can log in and perform actions
• Inactive – access is blocked but the user record is preserved

This is useful for managing seasonal staff or temporary accounts.

For further assistance, please contact Rendr Support at [e-mail] or reach out directly to your Account Manager.