Rendr's platform and technology can facilitate a range of delivery types including 30 minutes, Same Day, Scheduled, Overnight and Returns.
The below guide explains the simplicity of Rendr's returns process from a creation to management perspective for Portal users and end customers.
Full Returns Flow
In order to access the Returns platform via Rendr's portal, navigate to the Return Item in the menu.
From Previous Record
For simplicity, users can search for existing deliveries that have been created on Rendr's platform. Users can input an existing reference number, customer or order details to retrieve the information so the return form is populated in 1 click.
Create New Return
In the case a delivery does not exist in Rendr's system, or an entirely new return record needs to be created, users will simple input the Customer's Address, Return Reference, Original Delivery Reference (optional) and select which location the order is to be returned to.
Users can select or input the products that are being returned by the customer through this return.
The parcel details including quantity, dimensions and weight can be manually inputted, populated by selecting a standardised parcel, or retrieved from a previous delivery.
These values will impact the available return services and the associated price.
Note: Maximum 1 parcel per return label. Please create another return for each additional parcel.
Once all the details of the Return have been populated into the required form fields, users can navigate to the 'Show Available Services' button whereby Rendr will return the most convenience and applicable return services available.
Users can then select the desired service and proceed to reviewing the Return.
The Summary component is where final information of the Return can be reviewed where users can define details of the end receiver (customer) and select the notification method for the customer.
Users can also input an additional message which will be included in the communications to the customer.
Based on the Customer Notification Method users select in the Summary second of the Return Creation Form, customers will receive an email, SMS or both with details on how to finalise their return as well as a return label.
Users of Rendr's Returns Portal will have full access to the status of the Return as it progresses along the journey. This includes visibility over status events such as booked, collected, and delivered to the receiving location.
This can be viewed in the Manage Returns interface where users can search for specific Return records, or filter by status, date or location.
Users are also able to access the Return Label for download via the Manage Returns interface. Simply press 'Download Label' and to which a new tab will open with the label for download / print.
In the case users want to resend the notifications with the return instructions and label to customers, users can simply press 'Resend' on the Manage Returns interface to which a popup with SMS or Email options will appear.
Once confirmed, the customer will receive a notification with their Return Label.
Rendr's friendly support team are available 7 days a week to assist with any questions, issues or feedback along the return and delivery journey.
To contact our Delivery Experience Team, please call 1300 697 363, or send us an email at firstname.lastname@example.org.