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Rendr + Shopify Integration Guide

James Fisher
  • Updated

Firstly, install the Rendr Shopify plugin HERE

 

1. Overview

The Rendr + Shopify integration allows you to offer Rendr delivery services directly in your Shopify checkout.

Once installed, your customers can select Rendr delivery options 3 Hour, Same Day & Standard delivery options while placing an order.

This integration helps merchants:

  • Provide flexible delivery choices at checkout

  • Display live delivery pricing based on parcel size and destination

  • Automatically notify Rendr when orders are placed

  • Reduce manual delivery booking work

After the integration is connected:

  • Shopify sends delivery requests and order details to Rendr

  • Rendr returns delivery rates and service options at checkout

  • Deliveries can be created automatically when customers choose Rendr

Prerequisites

Before installing, make sure your Shopify store supports Rendr carrier rates.

Rendr requires Shopify’s Custom Carrier Rates feature to show live delivery options at checkout.

What you’ll need

  • A Shopify store with Admin access

  • Custom Carrier Rates enabled in Shopify

  • Rendr API credentials from your Implementation Partner:

    • Tenant ID

    • Client ID

    • Client Secret

  • Permission to install Shopify apps

2. How It Works (High-Level)

The integration connects Shopify checkout to Rendr’s delivery platform.

  • Shopify sends parcel and address information to Rendr during checkout

  • Rendr returns available delivery services and pricing

  • The customer selects a Rendr delivery option (Fast, Same Day, Standard)

  • When the order is placed, Shopify notifies Rendr automatically

  • Rendr creates a delivery request and manages delivery tracking

Once booked, delivery status updates can flow back into your fulfilment process.

3. Installation Steps

Step 1 – Enable Custom Carrier Rates in Shopify

Rendr delivery options require Shopify’s Custom Carrier Rates feature.

  1. Log into your Shopify Admin

  2. Contact Shopify Support

  3. Request that Custom Carrier Rates be enabled on your store

Success looks like:

  • Carrier-calculated shipping rates are available in your shipping settings. This is included in Shopify Advanced & Plus plans

Step 2 – Install the Rendr Delivery App

  1. Open the Rendr Shopify App HERE

  2. Click Install App

  3. Review the requested permissions

  4. Click Agree and Install

Step 3 – Enter Your Rendr API Credentials

  1. In Shopify Admin, go to Apps

  2. Click Rendr Delivery Platform

  3. Open the Settings section

Enter the credentials provided by your Rendr Implementation Partner and press Save:

Field meanings:

  • Tenant ID: Identifies your business account in Rendr

  • Client ID: Connects Shopify to Rendr securely

  • Client Secret: Authorises delivery requests and rate lookups

⚠️ Keep these values private. Do not share them publicly.

Step 4 – Confirm Carrier Rates Are Enabled

  1. In Shopify Admin, go to Settings

  2. Click Shipping and delivery

  3. Review your shipping profiles

Make sure:

  • Rendr carrier rates appear as available options

4. Configuration

The Rendr Shopify App includes several configuration tabs that affect checkout pricing and delivery creation.

Parcels Tab – Default Parcel Settings

The Parcels tab defines the default parcel size and weight used to calculate live delivery rates.

This is important if your store uses consistent packaging.

  1. Open the Rendr app

  2. Click Parcels

Enter your standard parcel details:

Field Description
Length (cm) Standard parcel length
Width (cm) Standard parcel width
Height (cm) Standard parcel height
Weight (kg) Typical parcel weight

 

Rates Tab – Checkout Delivery Options

The Rates tab controls which Rendr delivery services appear to customers.

Custom Shipping Rates Toggle

This setting controls whether live delivery quotes are shown at checkout.

  1. Go to Rates

  2. Find Custom shipping rates are

  3. Toggle Enable or Disable

  4. Click Save

Success looks like:

  • Customers see Rendr delivery prices during checkout once enabled

Available Delivery Options (Production Mode)

You can choose which delivery modes appear and customise their labels.

  1. Under Available Delivery Options, enable Custom Rendr delivery options

  2. Configure the delivery services:

Delivery Option Description Display on checkout as
 Rendr Fast   30 minutes to 3 hours   3 Hour Delivery 
 Rendr Same Day / Next Day   Delivered today if ordered before 12pm   Same Day Delivery 
 Rendr Standard   Delivered Overnight / Interstate   Standard Delivery 

 

Locations Tab – Pickup Location Settings

If your Shopify store uses multiple fulfilment locations, Rendr can automatically choose the best dispatch point.

  1. Open the Rendr app

  2. Click Locations

Enter Store ID provided by Rendr

Test Mode

Test Mode allows you to simulate deliveries without dispatching a driver.

  1. Go to Settings

  2. Toggle Test Mode ON

In Test Mode:

  • Quotes work normally

  • Deliveries are created for testing only

  • No real driver allocation occurs

Use this before switching to Production.

Quote Mode

Quote Mode allows Rendr rates to appear at checkout without creating deliveries in Rendr.

This is useful if:

  • You want deliveries created through another system

  • You only need Rendr pricing in Shopify checkout

  1. Toggle Quote Mode ON to disable delivery creation

⚠️ If enabled, orders will not automatically create deliveries in Rendr.

Rollback Instructions

To disable Rendr delivery options:

  1. Open Apps → Rendr Delivery

  2. Go to Rates

  3. Disable Custom shipping rates

  4. Save changes

This removes Rendr services from checkout immediately.

5. Testing the Integration

Testing ensures delivery options and order creation work correctly.

Step 1 – Place a Test Order

  1. Add an item to your cart

  2. Proceed to checkout

  3. Confirm Rendr delivery options appear

Step 2 – Select a Rendr Delivery Service

Choose one option:

  • Rendr Fast

  • Rendr Flexible (Same Day)

  • Rendr Standard

Complete checkout.

Success looks like:

  • The order is placed successfully

  • Rendr is selected as the shipping method

Step 3 – Confirm Delivery Creation in Rendr

  1. Log into your Rendr merchant dashboard

  2. Open Deliveries

  3. Find the new delivery linked to your Shopify order

Confirm:

  • Delivery status is Created or Requested

  • Tracking is available (if enabled)

6. Troubleshooting

Common Issues

Issue: Rendr delivery options do not appear at checkout

  • Cause: Custom Carrier Rates are not enabled in Shopify

  • Resolution:

    1. Contact Shopify Support

    2. Request Custom Carrier Rates

    3. Refresh shipping profiles and retry

Issue: Authentication error when connecting the app

  • Cause: Tenant ID, Client ID, or Client Secret is incorrect

  • Resolution:

    1. Re-open the Rendr app settings

    2. Copy/paste credentials again

    3. Confirm you are using the correct environment

Issue: Orders are not being sent to Rendr

  • Cause: Quote mode turned off

  • Resolution:

    1. Go to Settings → Ensure quote mode is turned off

    2. Save and place a new test order

7. Support & Escalation

If you need assistance, contact Rendr Support.

Support contact:

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