Skip to main content

Rendr + Shopify Flow Integration Guide

James Fisher
  • Updated

Firstly, install the Shopify Flow App HERE

Shopify Flow is Shopify’s native automation tool and is available on eligible Shopify plans.

This guide explains how Shopify Flow is used with Rendr to push orders into the Rendr portal for fulfilment and notify staff of new orders.

1. Overview

The Rendr + Shopify Flow integration allows merchants to automate fulfilment workflows by triggering actions when specific order events occur in Shopify.

Shopify Flow is not used to show delivery rates at checkout.
Instead, it is used after checkout to automate what happens next.

With Shopify Flow, merchants can:

  • Automatically send orders to the Rendr portal for fulfilment

  • Trigger delivery creation based on order or fulfilment events

  • Notify staff when new orders need to be fulfilled

  • Reduce manual handoff between checkout and delivery booking

Flow works alongside existing Rendr checkout integrations such as:

  • Rendr Shopify Plugin

  • Shopify Local Delivery

  • Bespoke Shipping

2. How It Works (High-Level)

Shopify Flow listens for events in Shopify and then performs actions automatically.

Typical flow:

  • A customer places an order in Shopify

  • A delivery method (e.g. Same Day) is selected at checkout

  • Shopify Flow detects an order event

  • Flow sends order details to the Rendr portal

  • Staff are notified to action the order

  • Staff log into Rendr and book the delivery

Shopify Flow controls automation and notifications.
Rendr controls delivery booking and fulfilment.

3. Common Integration Pathways

Shopify Flow is flexible and can be used with multiple Rendr setups.

Shopify Flow can be used alongside:

  • Rendr Shopify Plugin (carrier rates)

  • Shopify Local Delivery

  • Bespoke Shipping

In all cases:

  • Checkout determines eligibility and pricing

  • Shopify Flow handles automation

  • Rendr fulfils the delivery

Shopify Flow / Fulfilment

After the order is placed:

  • Shopify Flow creates the job in the Rendr portal

  • Staff receive an email notification

  • Staff log into Rendr to book the delivery

This ensures a clean handoff between checkout and fulfilment.

4. Prerequisites

Before setting up Shopify Flow:

What you’ll need

  • A Shopify store with Admin access

  • Shopify Flow app installed

  • A Rendr merchant account

5. Installing Shopify Flow

  1. Log into Shopify Admin

  2. Go to Apps

  3. Open the Shopify App Store

  4. Search for Shopify Flow

  5. Click Install

Success looks like:

  • Shopify Flow appears in your Apps list

6. Creating a Rendr Fulfilment Flow

Typical Flow Structure

A common Rendr flow includes:

Trigger

  • Order created, or

  • Order fulfilled, or

  • Order tagged, or

  • Shipping method contains “Same Day”

The exact trigger depends on your fulfilment setup.

Conditions (Optional)

Conditions may include:

  • Shipping method equals Same Day

  • Delivery method contains Rendr

  • Order location equals specific store

This ensures only relevant orders are sent to Rendr.

7. Staff Notifications

Shopify Flow can notify staff when action is required.

Common notification types:

  • Email: New Rendr order ready for booking

  • SMS (via connected apps): Urgent Same Day orders

Example use case:

  • Order placed

  • Flow sends email:

    “New Same Day order received. Please log into the Rendr portal to book delivery.”

8. Fulfilment via Rendr Portal

Once Flow sends the order to Rendr:

  • The order appears in the Rendr portal

  • Staff review order details

  • Staff book the delivery

  • Rendr allocates the most suitable carrier

  • Customer notifications are sent

This approach keeps delivery booking controlled while still fully automated.

9. Testing the Integration

Step 1 – Place a Test Order

  1. Place an order using a Rendr delivery option

  2. Confirm the order appears in Shopify

Step 2 – Confirm Flow Trigger

  1. Open Shopify Flow

  2. View Flow run history

  3. Confirm the flow was triggered successfully

Step 3 – Confirm in Rendr

  1. Log into the Rendr portal

  2. Confirm the order appears for fulfilment

Success looks like:

  • Flow runs successfully

  • Staff receive notifications if set up

  • Order is visible in Rendr

10. Troubleshooting

Common Issues

Issue: Order does not appear in Rendr

Cause: Shopify Flow did not trigger

Resolution:

  • Check Flow run history

  • Confirm trigger conditions are correct

  • Ensure the flow is enabled

Issue: Staff not receiving notifications

Cause: Email or notification action not configured

Resolution:

  • Review Flow actions

  • Confirm email addresses are correct

  • Test with a new order

Issue: Wrong orders sent to Rendr

Cause: Missing or incorrect Flow conditions

Resolution:

  • Add conditions based on delivery method or tags

  • Re-test with multiple order types

11. Support & Escalation

For Shopify Flow setup, Rendr and your implementation partner will assist with configuration.

Support contact

Related articles

Comments

0 comments

Please sign in to leave a comment.