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Rendr + BigCommerce Integration Guide

James Fisher
  • Updated

Firstly, install the Rendr BigCommerce App HERE

1. Overview

The Rendr + BigCommerce integration allows you to offer Rendr delivery services directly in your BigCommerce checkout.

Once installed, your customers can select Rendr delivery options such as Fast, Flexible, or Standard while placing an order.

This integration helps merchants:

  • Provide flexible delivery choices at checkout

  • Display live Rendr delivery pricing

  • Reduce manual delivery booking work

  • Offer faster and more predictable delivery options

After the integration is connected:

  • BigCommerce sends delivery requests and order details to Rendr

  • Rendr returns delivery rates and available services

  • Customers select Rendr delivery options during checkout

Prerequisites

Before installing, ensure your BigCommerce store supports third-party shipping providers.

What you’ll need

  • A BigCommerce store with Admin access

  • Permission to install apps

  • Rendr API credentials from your Implementation Partner:

    • Client ID

    • Client Secret

    • Store ID

    • Tenant ID

2. How It Works (High-Level)

The integration connects BigCommerce checkout to Rendr’s delivery platform.

  • BigCommerce sends order, address, and parcel details to Rendr

  • Rendr returns available delivery services and pricing

  • The customer selects a Rendr delivery option at checkout

  • Rendr fulfils the delivery once the order is placed

Delivery rates and availability are controlled through the Rendr app settings.

3. Installation Steps

Step 1 – Install the Rendr BigCommerce App

  1. Open the Rendr BigCommerce App install link

  2. Click Get This App

  3. Review the requested permissions

  4. Approve installation

Success looks like:

  • Rendr appears in your installed apps list

Step 2 – Open Rendr Configuration

  1. In BigCommerce Admin, go to Apps

  2. Open the Rendr app

  3. Navigate to the Configuration page

Step 3 – Enter Your Rendr API Credentials

Enter the credentials provided by your Rendr Implementation Partner and save your changes:


Credentials:

  • Client ID

  • Client Secret

  • Store ID

  • Tenant ID

⚠️ Keep these values private. Do not share them publicly.

4. Configuration

The Rendr BigCommerce app includes configuration options that control checkout delivery behaviour.

Delivery Types

You can choose which Rendr delivery services are shown to customers at checkout.

Available options:

  • FAST – Delivered in 30 minutes to 3 hours

  • FLEXIBLE – Same Day delivery

  • STANDARD – Overnight or Interstate delivery

You may enable or disable individual services depending on your offering.

Success looks like:

  • Only selected delivery types appear at checkout

Packing & Shipping Preferences

These settings control how parcels are created and how many shipping labels are generated.

Pack Together

  • All order items are packed into a single parcel

  • One label is generated

  • Best for standard shipments

Pack Separately

  • Each item is packed into its own parcel

  • Multiple labels are generated

  • Useful for bulky or fragile items

Default Package Sizes

  • Items are packed into predefined container sizes

  • Multiple parcels may be created automatically

  • Ensures accurate parcel expectations for carriers

⚠️ Incorrect packing configuration may cause pickup or pricing issues.

5. Go Live – Enable Rendr at Checkout

To display Rendr delivery rates at checkout, Rendr must be enabled as a shipping provider.

  1. In BigCommerce Admin, go to Store Setup

  2. Click Shipping

  3. Edit the Australia shipping zone

  4. Find the Rendr provider

  5. Click Connect

  6. Save your changes

Success looks like:

  • Rendr delivery rates appear during checkout

6. Testing the Integration

Testing confirms Rendr rates and services are available to customers.

Step 1 – Place a Test Order

  1. Add a product to your cart

  2. Proceed to checkout

  3. Enter a valid Australian delivery address

Expected result:

  • Rendr delivery options appear as shipping methods

Step 2 – Complete Checkout

  1. Select a Rendr delivery option

  2. Place the order

Success looks like:

  • The order is placed successfully

  • Rendr is selected as the shipping method

7. Troubleshooting

Common Issues

Issue: Rendr delivery options do not appear at checkout

Cause: Rendr carrier is not connected in the shipping zone

Resolution:

  • Go to Store Setup → Shipping

  • Edit the relevant zone

  • Click Connect next to Rendr

  • Save changes

Issue: Authentication error in Rendr app

Cause: Client ID, Client Secret, Store ID, or Tenant ID is incorrect

Resolution:

  • Re-open the Rendr app configuration

  • Copy/paste credentials again

  • Save and refresh the page

8. Support & Escalation

If you need assistance, contact Rendr Support.

Support contact:

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