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Rendr + Starshipit Integration Guide

James Fisher
  • Updated

1. Overview

The Rendr + Starshipit integration connects your shipping and fulfilment workflow in Starshipit with Rendr’s domestic delivery services in Australia.

With this integration, you can:

  • Generate packing slips and shipping labels through Starshipit

  • Auto-correct and validate delivery addresses

  • Offer branded tracking and delivery notifications

  • Book Rendr deliveries directly when you fulfil orders

This integration is designed for Australian merchants who want to streamline delivery fulfilment and label creation while leveraging Rendr’s express and flexible delivery options.

What you’ll need

Before you begin, make sure you have:

  • A Rendr merchant account

  • Starshipit access with permission to add and configure couriers

  • The following Rendr credentials (provided during onboarding):

    • Client ID

    • Client Secret

    • Tenant ID

    • Store ID

2. How It Works (High-Level)

This integration connects Starshipit’s shipping platform to Rendr’s delivery system.

  • Starshipit sends order and shipping details to Rendr when a delivery is created

  • Rendr returns available delivery products and books the delivery

  • Starshipit manages packing slips, labels, and address validation

  • Rendr handles delivery fulfilment and tracking

Once configured, your team can select Rendr as a courier when fulfilling orders in Starshipit.

3. Installation Steps

Step 1 – Log into Starshipit

  1. Open your Starshipit dashboard

  2. Ensure you have permissions to manage couriers

Step 2 – Add Rendr as a Courier

  1. In Starshipit, go to Settings → Couriers

  2. Click Add a new Courier

  3. Search for or select Rendr

Step 3 – Enter Your Rendr Credentials

In the Rendr courier setup section, enter the credentials provided by your Rendr Implementation Partner:

Field meanings:

  • Client ID: Connects Starshipit to Rendr securely

  • Client Secret: Authorises delivery lookups and bookings

  • Tenant ID: Identifies your business account in Rendr

  • Store ID: Identifies the specific store or location

Step 4 – Save and Test

  1. Click Save

  2. Click Test to ensure it works

Success looks like:

  • Starshipit confirms the connection

  • No credential errors are shown

Step 5 – Enable Rendr Products

  1. After a successful test, click Configure All Product Codes

    • This action enables all Rendr delivery options

    • You can remove any unwanted options later using the Delete action

Rendr product codes available:

Product Code     Product Name    Description
FAST Fast Delivery in < 3 hours
FLEXIBLE Flexible Same Day Delivery
STANDARD Standard Overnight / Interstate

4. Configuration

Product Codes

Once enabled, the Rendr delivery products appear when booking orders in Starshipit.

  • FAST – 3 Hour Delivery

  • FLEXIBLE – Same Day Delivery

  • STANDARD – Overnight or interstate delivery

You can remove specific products in the Starshipit courier settings if needed.

Special Delivery Flags

Starshipit allows you to flag orders that require special handling. These flags ensure Rendr applies the correct delivery procedures.

Tobacco

To flag tobacco orders:

  • Go to Settings → Couriers → Rendr → Advanced

  • Enable the Tobacco flag

  • Or use Starshipit’s rules engine to set it per order

This ensures Rendr applies tobacco-specific delivery requirements.

Alcohol

To flag alcohol orders:

  • Go to Settings → Couriers → Rendr → Advanced

  • Enable the Alcohol flag

  • Or flag on a per-order basis within the order details

This ensures alcohol delivery requirements are applied.

5. Testing the Integration

Testing confirms that orders can be sent successfully through Starshipit and Rendr.

Step 1 – Create a Test Shipment

  1. In Starshipit, create a new shipment as you normally would

  2. Select Rendr as the courier

  3. Complete the shipment details and save

Success looks like:

  • Shipment is created without errors

  • A Rendr delivery ID or confirmation appears in Starshipit

Step 2 – Check Labels and Packing Slips

  1. Generate or preview the packing slip and shipping label

  2. Confirm the label contains the correct delivery details

  3. Ensure the packing slip matches the order information

6. Troubleshooting

Common Issues

Issue: Reference Error

  • Cause: The order reference in Starshipit is less than 3 characters

  • Resolution: Update the reference or order number to be at least 3 characters

Issue: Address Validation Error

  • Cause: The delivery address entered is not valid

  • Resolution: Update the delivery address and ensure it meets postal standards

Issue: Object Reference

  • Cause: A carrier returned an error due to the delivery address

  • Resolution: Verify and correct the delivery address

Issue: Address2 Is Invalid

  • Cause: The Address2 field is too long

  • Resolution: Make sure Address2 is within 52 characters

7. Support & Escalation

If you need assistance, contact Rendr Support.

Support contact:

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